Refund

When you check out with PayPal, eligible purchases are protected however you pay—credit, debit, PayPal balance, and more.

If you're not satisfied with WhaleDown, or if you've paid multiple times at the same time, you can request a refund from us. Please refer to the link below to request a refund,

• https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101

tip

We recommend that you first contact us before requesting a refund. Maybe we can help you solve the problems you're facing.

Any suggestions or feedback you can leave would be greatly appreciated. This would be of great help to other users. For example,

• WhaleDown can't detect videos from certain websites.
• WhaleDown can't download or decrypt videos from certain websites.
• Some other downloadable software performed better than WhaleDown.